Helpdesk Administrator

Helpdesk Administrator – £27,000 + Benefits Location: North Glasgow area Sector: Facilities Management / Building Services The Role We’re working with a leading Facilities Management provider who are looking for an organised and proactive Helpdesk Administrator to join their busy support team in the North Glasgow area. This is a great opportunity for someone with strong administrative and coordination skills who enjoys working in a fast-paced environment, supporting engineers, and ensuring smooth day-to-day operations across multiple client sites. Key Responsibilities * Act as the first point of contact for incoming maintenance requests and reactive call-outs. * Log, allocate, and manage jobs through the CAFM system, ensuring timely response and resolution. * Liaise with engineers, subcontractors, and clients to provide updates on job progress. * Schedule planned preventative maintenance (PPM) and track completion rates. * Raise purchase orders, process invoices, and maintain accurate job and compliance records. * Produce reports and assist with general contract administration as required. * Support the wider FM team with operational and administrative duties. Skills & Experience * Experience in a Facilities Management Helpdesk or Service Coordinator role. * Confident using CAFM systems (such as Maximo, Planon, or Concept). * Excellent organisational and multitasking skills. * Strong communication and customer service abilities. * Competent in Microsoft Office (Word, Excel, Outlook). * Positive, proactive attitude with the ability to thrive in a busy team environment. Package & Benefits * Salary: £27,000 per annum * Monday to Friday, full-time role * Friendly, supportive team culture * Career progression opportunities within a growing FM business Interested? If you’re an experienced Helpdesk Administrator looking for your next role within Facilities Management, we’d love to hear from you