Depot General Manager

Job description: General Manager role for a well established and growing Pallet Distribution and Full Load business based in the Swansea region of South Wales. Job Purpose: To provide full leadership and direction across the transport operation-ensuring safe, legal, and efficient delivery of services while growing profitability, maintaining strong customer relationships, and driving continuous improvement. This role is the senior-most position in the company day-to-day and acts as the central link between the business and the Board. Key responsibilities: Business & Operational Leadership - Lead and oversee all business functions including transport operations, fleet, compliance, HR, finance, and customer service. - Set and monitor business KPIs, budgets, and performance targets in alignment with Pallet business board strategy. - Ensure optimal use of vehicles, people, and technology to deliver operational excellence. - Lead change projects (e.g., digitisation, process improvement, cost saving, new business integration). Commercial Strategy & Financial Oversight - Deliver profitability targets, managing cost control, pricing models, and commercial decisions. - Lead budgeting, forecasting, and financial reporting to the Board. - Develop and maintain supplier relationships and cost-effective procurement practices. Team Leadership & People Development - Build a strong company culture with high standards and a supportive, motivated team. - Management of circa 35 staff including Supervisors, Traffic Ops, Planning, Warehouse, Payroll, Admin and Drivers - Line manage department heads or directly manage small operational and admin teams. - Lead recruitment, succession planning, training, and performance management processes. Customer & Market Development - Act as the face of the business for key clients, ensuring strong commercial partnerships. - Identify new business opportunities and strategic customer development. - Oversee pricing, contracts, and customer satisfaction across the business. Compliance, Risk & Governance - Hold overall accountability for health & safety, transport legislation, and regulatory compliance. - Ensure systems and audits are in place for DVSA, insurance, environmental and employment law requirements. - Maintain professional relationships with external bodies. Continuous Improvement & Innovation - Champion a culture of learning, efficiency, and continuous improvement. - Implement systems that improve visibility, data insight, and business control. - Report regularly to the Board on performance, risks, and strategic opportunities