Parts Sales Advisor

Parts Sales Advisor Location: Coventry Hours: 39 hours/week, Monday to Friday Salary: Competitive + Performance Bonus Are you passionate about automotive parts and delivering exceptional customer service? Our client is looking for a driven and knowledgeable Parts Sales Advisor to join their team and play a key role in supporting parts sales across multiple channels. This is your chance to work with a respected brand and contribute to a high-performing team in a fast-paced environment. ________________________________________ 🔧 What You'll Do * Handle inbound and outbound calls to support parts sales and service * Assist eCommerce customers with parts identification and order placement * Provide technical support for complex parts queries * Process customer returns and issue credit notes * Communicate order statuses, including managing backorders * Support wider business operations as required ________________________________________ Who You'll Work With * A variety of customers including retail, wholesale, and eCommerce * Internal teams including technical support, warehouse, and finance ________________________________________ What You'll Bring * Experience in a busy parts sales environment (essential) * GCSEs (A-C in Maths & English) or equivalent (desirable, not essential) * City & Guilds Vehicle Parts qualification or similar (desirable, not essential) ________________________________________ Skills You'll Need * Familiarity with systems like BusParts Catalogue, VeDOC, SAP (desirable) * Strong IT, communication, and negotiation skills * Ability to multitask, stay organised, and remain customer-focused under pressure ____________________________________ Benefits * Competitive salary with a performance-related bonus * 39-hour working week, Monday to Friday * 33 days holiday per year (including bank holidays) * Life assurance from day one (4x basic salary) * Group personal pension scheme (with increased employer contributions over time) * Private medical insurance * Access to the Mercedes-Benz car lease scheme * Comprehensive employee assistance & wellbeing programme ________________________________________