Engineering Manager

ENGINNERING MANAGER POSITION SOUTHBANK JOB SUMMARY Reporting to the Operations Manager, the Engineering Manager is responsible for the operational delivery, compliance, and upkeep of all M&E systems, fire safety equipment, and engineering infrastructure across four residential buildings at Southbank Place. This includes line management of the site-based engineers and management of all hard services contractors to ensure all plant and life safety systems are properly maintained, serviced, tested, and functioning as designed. The Engineering Manager plays a key role in ensuring statutory and legislative compliance, supporting capital project delivery, and maintaining a safe and functional environment for residents and staff. They work closely with the Residential Building Manager and wider estate and commercial teams to deliver seamless building operations. Annual Salary: £60,000 Working Hours: Monday to Friday, 08:30–17:30 (on-call rota) Location: Southbank Place, London, SE1 MAIN RESPONSIBILITIES Building Services and Technical Oversight * Manage the day-to-day performance, servicing, and testing of all building M&E, HVAC, lighting, life safety, access control, water systems, and critical infrastructure. * Ensure systems operate as designed and are maintained in accordance with SFG20 and manufacturer specifications. * Respond promptly to plant alarms, system failures, and performance issues to minimise downtime and maintain resident comfort. * Maintain accurate engineering logs, asset registers, and compliance documentation across all buildings. Compliance and Health & Safety Ensure full legislative and regulatory compliance in areas including but not limited to fire safety systems, water hygiene, electrical safety, pressure systems, lift safety, and HVAC. Maintain accurate compliance records, certification schedules, and digital audit trails. Plan and deliver PPM schedules in accordance with statutory and contractual obligations. . Contractor Management Oversee all hard services contractors including M&E providers, lift engineers, fire alarm and sprinkler contractors, access control, BMS, and others. Manage performance, escalate defects or non-compliance, and ensure contracts are delivering in line with agreed SLAs and KPIs. Support procurement activity and contribute to contractor tenders and performance reviews. Reactive and Planned Maintenance * Manage a live system of PPMs, statutory checks, and reactive maintenance across all residential buildings. * Ensure work orders are correctly prioritised, assigned, and completed within SLAs. * Oversee engineer workload and ensure appropriate call-out cover and escalation procedures are in place. * Lead or support root cause analysis following critical failures and implement preventative actions. Team Management * Line manages the site-based engineers, ensuring safe working practices, training compliance, and professional development. * Conduct regular 1:1s, toolbox talks, and performance appraisals. * Build a culture of safety, responsibility, and continuous improvement within the engineering team. * Provide mentoring and hands-on support where technical guidance is required. Retail and Commercial Support * Provide M&E and compliance oversight for the retail/commercial units located within the residential buildings. * Ensure commercial occupiers are supported on building infrastructure, emergency systems, and statutory responsibilities. * Act as a liaison point for technical queries and planned works coordination. PERSON SPECIFICATION Education / Qualifications * The incumbent must have completed an apprenticeship in either mechanical or electrical engineering, along with relevant certification or a higher education or degree-level qualification in engineering, facilities management, or building services. * Health & Safety qualifications such as IOSH, SSSTS, or NEBOSH are strongly preferred. * Training in compliance systems, CAFM platforms, or BMS software is an advantage. Experience * Minimum 5 years in an engineering or facilities role with demonstrable management experience in high-end residential or mixed-use buildings. * Proven track record of managing hard service contracts and in-house engineering teams. * Strong experience in delivering PPM programmes and maintaining full statutory compliance. * Involvement in capital projects, defect management, or technical mobilisation is desirable. * Strong leadership and management skills are essential, with a proven track record of managing a team. * Experience in dealing with residents, clients, or occupiers in a service-led environment. Knowledge & Skills * Comprehensive technical knowledge of M&E systems, plant, BMS, HVAC, and fire safety systems. * In-depth understanding of statutory legislation including but not limited to L8, EICR, SFG20, LOLER, PUWER, and building regulations. * Proficient in the use of CAFM and engineering management systems (e.g., Yardi Maintenance IQ, Risk Wise, etc.). Personal Attributes Safety-first and technically driven leader. Approachable, supportive, and proactive in managing people and problems.Calm under pressure and capable of making sound decisions quickly. Commitment to continuous professional development. Results-focused, dependable and aligned with CWG values