Customer Service Advisor

As a Customer Service Advisor in the manufacturing and production industry, you will support customers by providing accurate information and resolving their queries efficiently.

Client Details

This opportunity is within a well-established, medium-sized company based in Lancing.

Description

As a Customer Service Advisor your responsibilities will include:

• Respond promptly to customer enquiries via phone and email.
• Maintain accurate records of customer interactions in the CRM system.
• Provide detailed product and service information to customers.
• Collaborate with internal teams to resolve customer issues effectively.
• Process and manage customer orders with attention to detail.
• Identify opportunities to improve customer satisfaction and loyalty.
• Support the team in meeting service level agreements and targets.
• Contribute to a positive and professional customer service environment.

Profile

A successful Customer Service Advisor should have:

• Previous experience in a customer-facing role, preferably in the life science industry.
• Strong written and verbal communication skills.
• Proficiency in using CRM software or similar tools.
• An organised and detail-oriented approach to work.

Job Offer

• Competitive salary of approximately 13 - 13.50 per hour
• Work in a collaborative and supportive environment in Lancing.