Customer Insight Officer

Customer Insight Officer Bromsgrove £ 36,575.24 per annum Permanent, Full Time Closing Date: Monday 18th August 2025 @ 9am Interview Date: Thursday 28th August 2025 (in person) At bdht, our priority is our customers and their communities. Understanding our data helps us make better business choices for our customers. Analysing patterns, trends, themes, and hotspots ensure we focus on the right areas, and drive-up satisfaction. Additionally, The Housing Ombudsman and The Regulator are keen to ensure that decisions we make to shape services is factual rather than anecdotal. The role We have a new and exciting opportunity for a Customer Insight Officer to join our Customer Insight Team who are responsible for complaints, resident engagement and driving customer satisfaction across the organisation. A key part of the role is to ensure the customers voice is at the heart of what we do. You will listen to our customers and your colleagues, and using a data driven approach, help to shape and develop services across the organisation to improve the customer experience. About you We are looking for a committed individual who is passionate about driving excellence using a data driven approach. Who has experience of working with people and data; the skills to analyse feedback and identify themes and trends to shape services and improve service delivery; along with ability to build positive relationships throughout the business, supporting teams to drive satisfaction. You will be able to communicate effectively with customers and colleagues, listening and learning at every opportunity. You will use visualisation tools to provide insight and present them in a comprehensive and easy to interpret format. What We Offer We believe in rewarding our team with more than just a salary. Here’s what you can look forward to: * 32 days annual leave plus bank holidays * Holiday purchase & buy-back schemes * Team outings with an annual team budget * Electric vehicle leasing through Octopus Energy * Pension scheme with SHPS * Life insurance for pension members * Employee Assistance Programme * Mental Health First Aiders * Healthcare cashback plan via Healthshield * Retail discounts * Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this) * Reimbursement for professional subscription fees * Corporate Sponsorship opportunities * Reimbursement for HRT pre-paid certificates * Reimbursement for annual flu jab * Free parking and refreshments * Monthly staff compliments raffle * Wellbeing calendar of events throughout the year Join us and be part of a supportive, forward-thinking organisation that values your voice and your contribution. Apply now and help us build better communities—one customer at a time. Bdht may exclude candidates from the recruitment process if they have attended three or more interviews in the previous year. Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high