Lead Contract Support

Lead Contract Support A customer and team facing role to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Provide a comprehensive and flexible administration service to the Contact Manager/AGM. This role is based on the Platform team and would involve managing several contracts and varying client accounts. What You'll Do Contract Support Subject Matter Expert. Familiar with daily operations and the specific scope of contracts e.g. which services are covered and which are chargeable, contract renewal dates etc. Prepare and issue predefined reports, which form part of the contract and customer's requirements both operational and financial Facilitate trainings across UK and Ireland Enterprise Contract Support teams Day 1 Transition Assistance for new contracts. This includes training new contract support and Day 1 MA PO set up. Be the point of contact for FM, EW, PJM work streams before finance teams onboard. RCT Subject Matter Expert Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations - this includes Project Tiger enhancement and Testing. Providing support for existing enhancements and propose changes to improve ways of working for contract support responsibilities. A full Champions Channel is in place to facilitate any upcoming GPS improvements. Regularly review and process supplier invoices. Raise sales invoices (complete billing) in line with company deadlines at the correct margin. Create accurate Extra Work, Projects & Maintenance POs in a timely manner Assist with month end financial reporting and ensure deadlines are met. What You'll Need Clear understanding of Coupa, PeopleSoft, Power BI and other tools. Understanding of RCT process for Ireland transactions Communicate effectively and build/maintain relationships at all levels with internal and external customers Keen to share knowledge/ train others Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications