Office Manager

Office Manager Required!

Our client is a leading packaging manufacturer based in Southampton.

On behalf of our client, we are recruiting for an Office Manager to join their growing team. The successful candidate will play a key role in ensuring smooth operational performance, compliance with industry standards, and delivery of excellent customer service.

Package:

• Salary 28,000 - 29,000 (DOE)
• Annual company bonus
• 28 days holiday, inclusive of bank holidays
• Working hours Monday to Friday, 8:30am - 5:30pm

Office Manager - Responsibilities:

• Lead and manage a small customer service and administrative team, ensuring a consistently high standard of service
• Oversee the handling of customer complaints and non-conformances, including the implementation of corrective and preventative actions
• Maintain and ensure the accuracy and compliance of all business documentation, including Health & Safety, Fire Safety, and personnel records
• Manage government declarations and reporting requirements in a timely and accurate manner
• Oversee purchasing activities, supplier communications, and ensure prompt and accurate invoicing
• Monitor and manage stock control processes to support smooth operational efficiency
• Provide hands-on support in day-to-day administrative and customer service tasks as needed

Office Manager - Requirements:

• Proven experience in office management or supervisory position
• Experience in handling customer service issues, including complaints and non-conformance processes
• Familiarity with maintaining business documentation, including Health & Safety and compliance records.
• Proficiency in managing purchasing, stock control, and invoicing processes.
• Competence in using office software (e.g., Microsoft Office, accounting/inventory systems).
• Understanding of government reporting and documentation procedures is desirable.

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