Customer Care Coordinator

Role: Customer Care Coordinator
Location: Warrington

Salary: 25,000 - 30,000 (Dependant on experience)

(Pension, Bonus scheme, 26 days holiday)

Are you passionate about delivering exceptional customer service in the housing sector?
Do you thrive in a fast-paced, supportive environment where your contribution genuinely matters?

We have a fantastic opportunity for a Customer Care Coordinator to join a well-established and respected housebuilder based in the Warrington area.

The Company:

Operating across the UK, this award-winning housebuilder is known for delivering high-quality, affordable homes-often supporting first-time buyers and families taking their next step up the property ladder. The business is regionally focused, with a strong presence in the North West, and has a proud reputation for community-focused development and customer satisfaction.

The Role:

As a Customer Care Coordinator, you will play a key role in delivering a 5-star aftercare experience to homeowners. Working closely with internal teams and external contractors, you'll ensure that any reported issues-such as defects or snags-are resolved quickly, professionally, and with a focus on quality.

You'll act as the central point of contact for customers post-completion, guiding them through the resolution process with empathy and efficiency while keeping all stakeholders informed.

Key Responsibilities:

• Manage incoming customer queries via phone, email, and voicemail.
• Log and coordinate reported defects, liaising with site teams, subcontractors, and in-house technicians to ensure timely and effective resolution.
• Maintain accurate records of customer interactions and case updates.
• Ensure all responses meet agreed SLAs and quality standards.
• Support the wider customer care team and contribute to service improvement initiatives.
• Promote a positive, solutions-focused customer journey from move-in through to resolution.

Ideal Candidate Profile:

• Experience in customer service, ideally within the housebuilding or construction sector.
• Excellent interpersonal and communication skills-both written and verbal.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Confident managing multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• An understanding of construction methods or the NHQC (New Homes Quality Code) is desirable but not essential.