Key Accounts Service Repairs Estimator

Summary

Responsible for identifying repair work opportunities for Key Account customers; compiling quotations for repair works following PPM, Callout, Insurance reports and progressing with customers through to order stage.

Liaises with service & account managers in regional offices to maximise chargeable repair order opportunities

Reviews customer orders gained and accurately prepares repairs package for handover to relevant Repairs Supervisor for completion. Monitors Key Account customer portals for appropriate activity.

Process Insurance reports, uploading to Orona software and updating customer portal

Repair Opportunities

Liaises with internal stakeholders to help identify opportunities for chargeable repair works from Key Account maintenance portfolio. Opportunities arise from, but not limited to:- Engineer dilapidation, maintenance and callout sheets, client insurance reports

Repair Quotations

Responsible for creating prompt accurate quotations in accordance with company BMS. Good communication required with all service team structure to ensure correct information is available to correctly compile quotations. Responsibly to report failures in information provision by others to service and line manager. Responsible for issuing sufficient quote volume to attain required order intake value and profitability

Repair Quotation Progressing/Order In-Take

Responsible for regular contact with customers to ensure quotations received, understood and chargeable orders are placed for works quoted. To overcome customer objections and liaise with others within company/externally; to positively respond to customer requests for information prior to their placing order(s)

Repairs Order Processing

Upon receipt of customer order; Responsible for: - reviewing quotation & order for compliance with company BMS and required profitability levels. Prompt & accurate registration of order on company systems and clear communication with Repair Supervisor & others to ensure order commitments fully understood & profitability enhanced wherever possible.

Reporting

Responsible for prompt provision of information/reports as required by line manager.

Requirements

5 GCSE at Grade C or better is essential, A levels would be an advantage.

Requirements

• Customer Focus - aims to build effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.
• Planning - able to plan time and projects to respond to clients promptly and within their expectations
• To manage and guide customer expectations on the companys services
• Ability to learn the technical aspwects of lift industry, so expanding scope of works able to quote.
• Health, Safety and Environment understand and apprecaite the risks and cost implications of HSE requirements
• Problem Solving able to identify problems, break them down into smaller elements, pin point possible solutions, prioritise these different elements and construct an action plan for tackling the problem.
• Time Management able to use time efficiently, prioritising efforts to meet the needs of the business.
• Stand Alone Self confidence to be able to work with minimum supervision and be trusted to deliver work that is timely and accurate, right 1st time.
• Administration organises files, both paper and computer, in a clear a systematic way that is easy to understand and use.

• Communication - good communicator both orally and in writing, providing clear and relevant information to others in a way that they can understand exactly the true message that is being sent. Must also be able to select the right medium to use.

• Building Relationships - builds good relationships with peers and others by co-operating, finding common ground to solve problems, encouraging collaboration, representing own interests but being fair to other groups

• Perseverance pursues with energy and desire to finish, seldom giving up especially in the face of resistance or setbacks.

  Approachability exudes a pleasant, warm and gracious personality, builds a rapport that puts others at their ease.