Housing and Tenancy Support Officer 3-6 Months

Red Snapper Recruitment is recruiting a housing support and tenancy officer for a client of ours based in Nottingham. The purpose of this role is to support vulnerable tenants fleeing domestic violence and abuse to maintain tenancies and live independently.

Location: Nottingham
Hours: 30 hours per week
Contract type: 3 - 6 months covering sick leave
Salary: 22, 978.38 per annum

Main duties and responsibilities

• Provide a person-centred support service, undertake support plan at sign up for property considering safety and immediate needs.
• Use the Outcome Star Framework to assist women to identify goals and support actions and to track progress.
• Facilitate appropriate signposting and specialist referral for tenants to other support services.
• Visit women in their homes to identify any tenancy management issues or additional support needs. Support women to engage with the Housing Proactive System 2 and monitor their engagement with this.
• Ensure timely, clear and detailed records are kept regarding interaction with women.
• Obtaining and comparing quotes from contractors in line with our policies.
• Meeting and interviewing potential suppliers, making recommendations about supplier and contractor allocation with reference to best value. Doing due diligence re risk on suppliers re performance re limitations on abilities to obtain quotes for refuges.
• Liaising with landlords and being aware of the detail of tenancy.
  Devise and implement a schedule for the routine upgrade and maintenance of equipment and properties.
• Devise and implement a planned preventative maintenance plan for all properties as required.
• Devise and implement a project plan for new properties and the facilities elements of housing and property services.
• Produce health and safety risk assessments and procedures for housing and property services (training can be provided) for each property as required.
• Attend all relevant internal and external interagency meetings as required.

Person Specification

• Professional qualification in a relevant property/housing management discipline OR relevant experience.
• Experience of supported housing would be useful but is not essential.
• Experience of work in General Needs housing/tenancy management, combined with a desire and aptitude for helping people to maintain independence.
• Experience of previously working in a DVA setting.
• A good understanding of trauma informed service delivery.
• A good understanding of the needs of, and barriers faced by marginalised and minority groups who have been affected by domestic violence.
• Knowledge of housing, welfare and policy relating to DVA.
• Sound knowledge of safeguarding adults and children.
• Knowledge and understanding of the rights of women, including those facing discrimination.
• Housing Management qualification, training or a willingness and ability to attend this training is essential.
• An enhanced DBS clearance is required for this role.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.
Red Snapper Recruitment is a member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer.