Telesales/ Counter sales

Lawsons is proud to be the UK s largest independent supplier of fencing, timber, and building materials. With a legacy of excellence since 1921, over 35 branches, 700+ colleagues, and a presence expanding throughout London and the South East, we are dedicated to serving our customers and fostering a thriving team environment.

Telesales and Counter Sales Opportunity Join Our AVS Lewes Team

We are seeking a proactive and enthusiastic individual to join our AVS Lewes branch, bringing high standards of customer service and sales expertise to both our telesales and trade counter operations. This is an excellent opportunity to play a vital role within a respected builders merchant and develop your career in a dynamic, supportive environment.

Location AVS Lewes

Address: Southdown Works, Laughton Rd, Ringmer, Lewes BN8 5PN

Working Hours

This is a full-time position with a 44.5-hour workweek, Monday to Friday from 07:30 to 17:00, and alternate Saturdays from 08:00 to 12:00.

Benefits for Telesales and Counter Sales Staff at AVS Lewes

• Salary: GBP29-30,000 dependent on experience
• 25 days holiday, plus Bank Holidays and an additional celebration day
• Pension Scheme, Death In Service Scheme, and Employee Assistance Programme
• Access to our My Reward platform (includes Online GP Access and more)
• Ongoing training and genuine career progression opportunities

Main Responsibilities Telesales & Counter Sales Roles

• Provide outstanding customer service both on the telephone (inbound and outbound) and face-to-face at the trade counter
• Accurately process customer orders and quotations for a wide range of building materials
• Respond actively to customer enquiries, offering informed advice and product recommendations
• Build and sustain strong relationships with customers, suppliers, and colleagues
• Identify sales opportunities and upsell relevant products to meet customer needs
• Maintain high standards of branch presentation, stock levels, and compliance
• Assist with follow-ups on leads, sales promotions, and branch marketing initiatives
• Support teamwork and continuous improvement within the branch
• Uphold all health and safety policies and ensure safe working practices

• Previous sales experience within a builders merchant, trade counter, or similar retail environment (preferred)
• Strong telephone, written, and face-to-face communication skills
• Consultative approach with a passion for providing excellent service
• Confidence in working with targets and drive to achieve branch ambitions
• Positive attitude, adaptability, and teamwork ethos
• Attention to detail and efficient organisation skills
• Keen to learn about new products and systems (full training will be provided)
• Comfortable using point-of-sale and order processing systems

Why Join the AVS Lewes Team for Telesales and Counter Sales?

• Work for a well-established, independent merchant with a reputation for reliability and quality
• Enjoy a varied and rewarding role with direct impact on customer satisfaction and branch success
• Become part of a friendly, experienced, and supportive team
• Benefit from structured training, professional development, and clear progression routes
• Contribute to a customer-focused, inclusive, and positive workplace

How to Apply for Telesales and Counter Sales Jobs in Lewes

If you have a passion for sales, excellent customer service skills, and a commitment to making a difference in a team environment, we would love to hear from you. Please submit your application to join AVS Lewes and help us continue to set the standard for service in the builders merchant sector.

Lawsons and AVS are proud equal opportunities employers, welcoming applicants from all backgrounds, and are committed to creating an inclusive and supportive workplace.