Resident Liaison Officer (Planned & Regeneration)

Fixed Term - 12 month contract

We are looking to recruit a Resident Liaison Officer to join our team covering St Albans.

We’re looking for someone to support new site manager on one of our large projects. You’ll work on our Fire Door Program and external cladding projects across the borough of St. Albans.

About the Role

As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the project team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.

Working to deliver the best quality service, you’ll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner.

About You

Candidates will have experience as a Resident Liaison Officer or similar role, ideally within social housing / council environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you’ll have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes.

It would be advantageous to have experience working on Planned Works schemes.

You must hold a clean valid UK driving licence and be willing to travel from property to property.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Private Medical Insurance (Including 24hr GP)
• Life Assurance
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.