Administrator/Diary Planner

Our client is looking to recruit an Administrator / Diary Planner for their lovely office in Brighton, close to the train station. This is a permananat role. 08.30am to 5pm Mon to Friday, however our client will consider part time hours for the right person. (to be discussed) The main principle responsibilities are outlined below. * Taking phone calls and directing onwards, adding notes to deals as required and creating tasks where people are unavailable * Providing direction and assistance when answering phone calls in a helpful manner. * Providing client support * Actioning Moneypenny messages and ensuring these go to the correct person * Actioning enquiries emails and adding new leads and dealing with general emails * Responding to TrustPilot reviews on a daily basis * Printing, binding, and post daily * Answering general questions about services offered by the business * Putting through clients to the sales team * Interacting with other departments such as surveyors and sales team * Diary planning with calling out to clients and agents as required and updating systems. * Designing driving routes for surveyors with Optimo Route and/or Google Maps to ensure: * Efficient routes (minimal driving time & distance) for the surveyors * Appointments are planned within the date advised to the client * Surveyors have minimal required appointments per week * Scheduling surveyors’ appointments with clients * Adding in correct access information for bookings * Revising appointments as required – dealing with cancellations and rebooking’s * Update notes on files from surveyors * Taking payments over the phone * Other admin ad hoc duties as required by the business including assisting with holiday and sickness cover for other staff * Building a rapport with clients & surveyors daily to keep them informed * Deal with minor grievances and complaints * Representing the business with a positive attitude and always remaining professional