1st Line Support Engineer

IT Support Operator Short-Term Temp Contract
Location: Cardiff - hybrid working

Rate: GBP19.52 per hour
Hours: 35 per week (Shifts between 8am 5pm)

An organisation based in Cardiff is looking for an experienced 1st Line Support professional to cover a short-term assignment.

• First point of contact for all IT support queries (via phone, portal, email, Teams)

• Logging and resolving Incidents and Service Requests

• Basic troubleshooting of hardware, software, and user access issues

• Creating, modifying, and deleting user accounts

• Supporting users with software and device setups

• Keeping accurate records and documentation of fixes

• Promoting good IT security practices

• Updating the internal knowledge base with fixes and workarounds

• Previous experience in a 1st line IT support or service desk role

• Confident using a ticketing system to log and manage incidents

• Strong communication skills and a helpful approach

• Comfortable working onsite in Cardiff

• Able to start at short notice

Start ASAP. Apply now if you re at a loose end and have experience in user support, thanks!