2nd Line IT Technician

2nd Line IT Technician £28,000 - £30,000 | Monday to Friday, 9:00am - 5:30pm | South Wales + On-site Client Work Are you an experienced IT technician who enjoys solving complex technical problems and providing hands-on support? Hatched Talent Solutions is proud to be partnering with a well-regarded IT services company in South Wales to recruit a 2nd Line IT Technician to join their growing support team. This is a key role, supporting both in-house teams and clients across a variety of environments. You'll act as the technical bridge between 1st line support and senior engineers-handling cloud services, networks, servers, and more advanced diagnostic work. What you'll be doing: - Responding to and resolving 2nd line technical issues, both remotely and on customer sites. - Supporting cloud infrastructure, networking, servers, and complex diagnostics. - Assisting the 1st line team with escalated technical queries and mentoring where needed. - Liaising directly with clients to troubleshoot problems and deliver clear, helpful guidance. - Evaluating new technologies and software to stay ahead of the curve. - Performing system checks, updates, and OS re-installations as required. What we're looking for: - At least 3 years of experience in IT support, including cloud, hardware, and software administration. - Strong knowledge of Microsoft Windows, networking (DNS/IP), and Office 365 admin. - Familiarity with Microsoft Azure and VoIP systems is highly desirable. - A full UK driving licence (this role includes on-site visits). - Professional, reliable, and customer-focused with excellent communication skills. - Comfortable working independently and as part of a team. Bonus skills (not essential but great to have): - Microsoft certifications (e.g. MCP, MCSA, or MCSE). - PowerShell experience. - Previous experience in specifying and building cloud-based solutions. Why apply? - Work in a varied and hands-on role with a mix of office and field-based tasks. - Be part of a company that values your input and invests in new tech and training. - Full-time, stable position in a supportive team with career development opportunities