Head Of Operations

The Head of Operations plays a critical leadership role across the Group, ensuring the effective delivery of operational services and continuous improvement initiatives across both the insurance broking and compliance consultancy divisions. This role oversees a high-performing central operations team, delivering system, process, and infrastructure solutions that enable the wider business to grow, integrate acquisitions, maintain compliance, and deliver exceptional client service. You will lead cross-functional project delivery, system migrations, acquisition integrations, resource planning, and major transformation initiatives – helping to translate group-wide strategy into practical and efficient operational outcomes Skills and Experience Required • Proven track record in senior operational leadership, ideally within insurance broking or financial services. • Strong project and change management skills with the ability to lead multiple complex workstreams. • Experience of systems migration and acquisition integration. • Knowledge of insurance operating models and the regulatory environment (e.g. FCA). • Highly developed interpersonal and stakeholder engagement skills. • Ability to lead through ambiguity and prioritise under pressure. • Comfortable handling detail while maintaining a strategic view. • Experience with platforms such as Acturis, SchemeServe and VoIP systems. (Desirable) • Exposure to IT or telephony platforms in a leadership context. (Desirable) • Understanding of resource modelling and MI/reporting for performance management. (Desirable) Benefits • Competitive Salary up to £65,000 including a car allowance. • Play a central role in shaping operational success and integration across a growing group. • A role with reach, visibility, and tangible impact across multiple businesses. • Supportive culture with a focus on collaboration, performance, and innovation