Contact Centre Manager

Contact Centre Manager

Hinckley

50k Basic OTE 75,000

Description

Are you an exceptional leader with a passion for customer service and the motor trade, do you thrive in fast-paced environments and know how to bring out the best in a team? Looking for an experienced Call Centre Manager to lead a Contact Centre.

General responsibilities:

• Mentor and Drive Call Centre team to deliver outstanding customer care across all touch points.
• Manage and convert a high volume of inbound and outbound enquiries into appointments for the showrooms and direct sales.

• Ensure compliance with all necessary regulations, including FCA policies are managed effectively.

• Regularly review performance through 1 to 1's with the Team.

To be considered you must have:

• Proven experience in a Call Centre Management or similar leadership role.
• FCA accreditation
• manage performance-related issues and HR tasks (rotas, holidays, commissions).
• Strong organisational and time management, coaching customer service and sales.
• A proactive, professional, and customer-focused.

This role offers you:

• Benefits: Tesla Company Car
• Great working conditions
• Excellent bonus structure
• 28 days holiday and Pension scheme

If this sounds like you!

APPLY NOW

Just respond back to this advert with your CV clearly showing the skills needed, and we will be in touch.

Everyone will receive a reply, but please do pick up the phone when we call from a 01455 number.