Quality Compliance Officer

Post title Quality Compliance Officer

Salary & Grade GBP29,989 per annum (pay award pending) Grade 4

Location Mobile working across West Yorkshire

Hours 37 hours per week Full time

Tenure Permanent

Closing date: : Sunday 13 July at 11:55pm

Please note that the Combined Authority will consider requests for part-time working and/or job share.

We currently have a vacancy for a Quality Compliance Officer to join our Monitoring and Compliance team.

The Combined Authority s Monitoring and Compliance Team form an integral part of the Mobility Services team, monitoring the operation, patronage, reliability and quality of the section s tendered services for Schools, Non-Schools, Bus Stations, AccessBus and SEN Transport services.

Our Offer

Alongside a competitive salary, we offer an excellent benefits package including:

• 28 days Annual Leave (increasing upon years of service) plus Bank Holidays.
• Generous Employer-Contribution Pension Scheme.
• Free Travel on rail and buses across West Yorkshire with the MCard (Zones 1-5).
• Flexible Working Practices with Health & Wellbeing initiatives, including agile working options, as well as a generous flexi-time scheme to ensure you achieve the best work/life balance and career goals.
• Bright, airy, modern office space, with all latest technology, just a 2-minute walk from Leeds Train Station.

The Role

Reporting into the Monitoring and Compliance Team Leader, your key responsibilities will include:

• Monitoring the operation, patronage, reliability and quality of all contracted services, partnership agreements and commercial operations; including, Special Educational Needs (SEN) taxi/minibus services, AccessBus, School Bus services and Bus services.
• Addressing under performance, reporting findings and making recommendations to Combined Authority teams and partner organisations.
• Maintaining a database of all observations, reports and where failures occur.
• Issuing penalties to operators and making decisions on appeals.

About You

You will have the following key skills, attributes, education and experience:

• The ability to work unsupervised, plan your own duties and manage own workload to ensure work plans meet requirements.
• Good map reading skills and geographical knowledge of West Yorkshire; with the ability to read and use bus timetables.
• Experience of effectively contributing to team objectives.
• A positive can-do attitude & resilience.
• Industry standard Accessible vehicle training (MIDAS) or equivalent.

To Apply

If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.

Further Information

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity. or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.

Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.

Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis.