Highway Maintenance Officer

This role has a starting salary of GBP32,512 per annum, based on a 36-hour working week.

We are excited to be hiring a new Highway Maintenance Officer to join our fantastic Maintenance team. The team is based in Merrow, Guildford with other offices around the County that can be utilised as places to work.

This is an important front facing role and will be the focal point for delivering and supporting a range of maintenance activities. Reporting to the Maintenance Engineer, you will be part of a team which needs to be flexible and deal with issues over a wide geographical area.

Rewards and Benefits

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days
• Learning and development hub where you can access a wealth of resources

About the Team

The highway is the most valuable asset managed by Surrey County Council with a replacement value of approximately GBP7.5bn and is critical to the economic growth of the County. It is regarded by members and residents as one of the most important services provided by the Council. As such, the service manages significant financial, health and safety, and reputational risks. The service operates in an environment with significant political engagement, and has daily contact with MPs, cabinet members, backbench members and committees. The team are the eyes and ears on the ground and support significant or emergency events.

About the Role

As a Highway Maintenance Officer, you will undertake works and manage resources commissioned by both the team and on behalf of others. Working with a range of contractors, you will help to ensure value for money and a quality service for our residents.

You will communicate with customers and promote the work of Highways and Transport and enhance the public appreciation of the statutory framework, financial constraints, and engineering standards within which it operates. You will work closely with the Highways Technical Support and Communication team to ensure issues are dealt with according to policy and procedures. The work requires a considerable amount of time working in the field, making highway site visits, using mobile technology to access information and a proportion of the time working from the office.

This role is varied with different challenges each day, ranging from investigating drainage issues to reporting defective signs and line and explaining what we are doing to customers and members. You will always be expected to uphold excellent customer care standards and communicate directly with a range of stakeholders, including residents and elected members.

Shortlisting Criteria

• Comprehensive understanding of highway maintenance and how it impacts both the network and users
• Pro-active and flexible approach, seeking to find practical solutions
• Knowledge and practice of current site safety procedures and guidance, as well as temporary traffic management
• Excellent communication skills

Contact us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

The job advert closes at 23:59 on 20/07/2025 with interviews to follow shortly after.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation

Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.

Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.