Sales Support with Account Management

Sales Support with Account Management

A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.

About the Role:

We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.

Key Responsibilities:

• Sales Support:
  • Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
  • Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
  • Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
  • Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
  • Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
• Communication:
  • Act as a point of contact for clients and internal teams.
  • Communicate effectively and professionally via phone, email, and in person.
  • Maintain clear and concise communication with all stakeholders.
• Quote Management:
  • Prepare and generate accurate and timely quotes based on sales team specifications.
  • Manage and track quote revisions and follow-ups.
  • Maintain accurate records of all quotes in the CRM system.
  • Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
• Project Management Support:
  • Assist sales team in project initiation and planning.
  • Track project progress and deadlines, ensuring timely completion.
  • Coordinate with internal teams to facilitate smooth project execution.
  • Maintain organized project documentation and files.
  • Proactively identify and address potential project roadblocks.

Qualifications and Skills:

• Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proactive and problem-solving mindset.
• Knowledge of printing processes and terminology is a plus.