Customer Service Manager

Newly created role managing Customer Service Team in UK & Europe £50,000 - £55,000 plus bonus and benefits Doncaster - on-site Manufacturing & Engineering industryClient Details Page Group are delighted to be working in partnership with an international manufacturing business within the engineering space, on the appointment of a newly created, Customer Service Manager role Reporting into the UK MD, the role will manage 2 customer service teams, x1 UK & x1 in Europe Description Lead and manage the UK & European Customer Service Administration teams to deliver exceptional service to B2B customers Develop process and procedures across European Customer Service function to ensure best practise is shared and standardise ways of working across both sites Work with MD and other Senior Stakeholders to support business wide objectives through the customer service functions Manage and allocate stock levels to ensure customer demand and needs can be met, working closely with both production and purchasing Own the order management process, ensuring the smooth and timely movement of customer orders in line with pre agreed expectations Ensure export documentation for customer orders is completed in line with compliance and regulatory requirementsProfile Experience managing a Customer Service function Experience within a manufacturing / engineering / supply chain background Record of supporting both UK & European Customers Ability to build and implement process and proceduresJob Offer Based in Doncaster, the Customer Service Manager will join a leading manufacturing business supporting the Engineering sector The role will be 9-5 Monday to Friday on site Salary of £48,000 - £55,000 plus up to 10% bonus, private medical insurance, free parking, 25 days holiday (plus bank) and a number of other benefits