Key Account Manager (Hybrid)

Key Account Manager Location: Hybrid (Minimum 2 days per week at our site in Kent) Hours: Monday to Friday, 8:30am – 5:00pm (40 hours/week) Salary: £40,000 – £45,000 (DOE) + Company Car Start Date: Ideally 1st August 2025 We are working in partnership with a highly respected and rapidly growing FMCG business to recruit a Key Account Manager to join their commercial team on a 12-month maternity cover basis. This is an exciting opportunity for a commercially driven individual with a passion for managing key accounts, delivering growth, and supporting new product development in a fast-paced environment. About the Role Reporting to the Head of Sales/NAM, the Key Account Manager will: * Manage and grow existing customer accounts across retail and/or food service * Build and maintain strong relationships with new and existing clients * Identify commercial opportunities and drive new product development (NPD) and existing product development (EPD) projects * Lead customer planning, forecasting, and margin management * Represent the brand with professionalism, market insight, and a solution-driven approach Key Responsibilities * Develop and deliver customer plans aligned with company strategy and growth targets * Protect and grow revenue, profit, and margin through effective negotiation and account management * Agree trading terms and payment conditions with customers * Collaborate with internal departments to ensure efficient service delivery * Regularly visit customer sites to strengthen relationships and ensure alignment with commercial plans * Identify growth opportunities through data and gap analysis, working alongside marketing to implement tailored strategies * Lead and manage projects, ensuring clear communication, structured planning, and timely delivery * Provide accurate forecasting and demand planning for all managed SKUs * Maintain comprehensive records of customer activities, account developments, and project timelines * Stay informed on market trends, consumer behaviour, and competitor activity Knowledge, Skills & Experience Knowledge: * FMCG knowledge and experience with major UK customers * Understanding of consumer and market trends Qualifications: * Degree educated * Minimum 3 years’ commercial experience Skills: * Strong relationship builder and communicator * Target-driven with a results-oriented mindset * Confident in delivering compelling presentations * Self-motivated, proactive, and commercially aware Experience: * Experience managing accounts in Retail and/or Food Service (3+ years desirable) * Experience in chilled, short shelf-life food or drink is highly desirable Other Requirements: * Full understanding of customer service standards and quality implications * Full UK driving licence (due to national travel and car provision) Why Join? * Join a supportive, collaborative team in a business with strong values and exciting growth plans * Be part of a company delivering well-known FMCG products with a focus on quality and innovation * Enjoy a varied role with national exposure and a mix of strategic account management and hands-on project delivery For more information or to register your interest in this role, please apply