Support Administrator

Support Administrator
Monday to Friday 35 hrs p week

As a Sales & Service support Administrator, you will play a crucial role in supporting external Sales and Service teams, ensuring smooth operations, and contributing to the growth of our business.

Overview: Support Administrator

If you are enthusiastic about customer service, providing client solutions, supporting sales generation and working as part of a team, we want to hear from you.
The role is varied, and you will need to be adaptable to the challenges of the day.

Duties: Support Administrator

• Answering incoming calls new & existing clients / external sales & service colleagues
• Booking in appointments for the Sales Team and Service Technicians.
• Responding to Web Enquiries and Technician Leads
• Producing quotations on Word / PDF
• Following up sales calls / emails with clients regarding outstanding quotations sent.
• Logging, booking, costing ad-hoc job work on our CRM system, Service Tracker.
• Staying in regular contact with the external colleagues to provide support and update their dashboards (list of work)
• Responding to the variety of emails within the office inbox
• Proof reading when required.
• Logging domestic job work on the CRM system
• Setting up new clients on the CRM system
• Assisting with Tender proposals
• Communicate efficiently with other Teams, Subsidiaries and Sub-Contractors
• Covering colleagues workload when they are absent (i.e. holiday / sick)

Qualifications:

Proficiency in English, both written and verbal.
Prior experience in an administration role
Strong organisational skills with attention to detail.
Ability to work independently and as part of a team.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Excellent communication skills.
Ability to prioritise tasks effectively.