Repairs Planner

Experienced Repairs Planner role for a local housing association in Stratford,

Working for a reputable housing association with many contracts in and around London, Axis is affiliated with many local councils and main contractors working alongside them helping to build a better community.

Planner/Scheduler Role
Based in Islington
Up to GBP30k per annum
8-5, Mon - Fri

Your day to day would look like as a Planner:

• Handling incoming repair requests through various communication channels (phone, email, online portals).
• Logging repair requests accurately into the system and prioritizing based on urgency and severity.
• Coordinating repair schedules with tenants and external contractors.
• Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements.
• Monitoring the progress of repairs and ensuring timely completion within agreed service levels.
• Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices.
• Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues.

Requirements for the Repairs Scheduler role:

• Previous experience in a similar Repairs Scheduler or Administrative role, ideally within the social housing sector.
• Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues.
• Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes.
• A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service.
• Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential.

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