Customer Support Administrator

General Job Description:
This role involves managing sales orders, customer requests, and administrative tasks to support our sales function. You will take on the responsibility for resolving customer
issues, ensuring effective communication with internal departments and providing
excellent customer experience. The role requires a proactive approach to delivering
requested outcomes and finding solutions.

Key Responsibilities

• Order Management: Manage a variety of sales orders and customer requests, ensuring efficient processing and fulfilment.
• Sales Support Assist : the sales team with equipment RFQs, sales orders, RMAs, reporting,and other administrative tasks as required.
• Customer Support: Resolve customer issues, maintain effective communication with internal departments and strive to provide excellent customer experience.
• Process Management: Support the processing of order requests, coordinating with Logistics, Operations, and Finance to ensure smooth and timely execution.
• Communication : Serve as the point of contact for escalated customer issues, maintain strong relationships, and ensure customer satisfaction.
• CRM Management: Maintain the CRM system accurately with customer and project details for effective tracking and coordination.
• Reporting : Produce and analyse reports to monitor inventory, order status, and respond to ad-hoc customer requests.

Additional Job Requirements
Essential Skills

• Customer Communication: Serve as the main point of contact for customer enquiries andconcerns related to equipment removal from project sites. Communicate with customersvia email or phone, addressing their questions promptly and professionally.
• Order Processing and Coordination: Process order requests from customers. Collaboratewith various departments (Logistics, Operations, and Finance) to ensure accurate and timely execution of orders. Maintain an internal database with relevant customer andproject details for tracking and coordination purposes.
• Inventory Tracking and Reporting: Generate reports to track inventory levels, order status,and handle customer requests.
• Workload Prioritise: tasks effectively to meet deadlines, escalating any workload concerns,as necessary.

Required Skills
Attention to Detail Accuracy is crucial in this role.
Adaptability Be a team player who can oversee various tasks and systems.
Technical Proficiency Ability to competently use all Microsoft and familiarity with CRM
systems.

Experience and Qualifications
Experience: Proven track record in an administrative role, demonstrating efficiency,
organisation, and excellent communication skills.
Desired Education: Formal school education at GCSE level, Business Administration or a related field