Network Support Engineer

Network Support Engineer An established technology company is looking for a driven and enthusiastic Network Support Engineer to join their Network Operations Centre (NOC). This is a fantastic opportunity to gain hands-on experience supporting and implementing a wide range of network infrastructure solutions for a varied client base. Key Responsibilities: * Deliver first-line support for network infrastructure, including configuration and installation of routers, switches, firewalls, load balancers, VPNs, and QoS. * Monitor network systems to maintain performance and ensure uptime. * Own support cases and manage them through to resolution with professionalism and efficiency. * Contribute to the design, implementation, and maintenance of networks to meet service level agreements and client needs. * Produce detailed configuration documentation and implementation plans to support smooth project delivery. * Assist with pre-sales activity, pre-build setup, and on-site support where necessary. * Uphold a high standard of customer service and maintain strong relationships with clients and team members. What You’ll Need: * At least 3 years’ experience delivering WAN and LAN solutions using technologies such as Fortinet, Cisco, or Juniper. * CCNA certification (or equivalent knowledge). * Familiarity with tools such as PRTG and Visio for monitoring and documentation. * Hands-on experience with routing protocols like OSPF and BGP. * Ability to design and plan network deployments, including basic network diagrams. * Based within a commutable distance of Guildford and access to personal transport. Desirable Skills: * Experience with VMware is a plus. * Clear and confident communication skills. * Strong teamwork with a proactive mindset. * Interest in identifying opportunities to improve service delivery or enhance client solutions