Customer Service Manager

Chase Taylor Recruitment are currently working with a successful and forward thinking fenestration manufacturer who are looking to employ an experienced customer service manager. The right candidate will have current or previous experience working within a similar role within the window and door industry. The role: * Organise repairs and remediation after our windows & doors * Identify issues which need attention * Gain a greater understanding of the nature of the problem and how to resolve them * Order appropriate replacement parts * Manage and arrange for an engineer to attend the property/site to make repairs * Training will be given where needed The candidate: * Have current experience working with a customer service management within a manufacturing environment * Experience managing a team * Be technical minded (advantage) * Be able to think on your feet and de-escalate issues promptly * Have excellent communication and customer service skills * Must currently reside in the UK * Have excellent organisational skills To find out more about this role, please click ‘apply’ or contact Guy at Chase Taylor Recruitment and quote reference number MM6121