Assistant Service Manager

Our client is a long-standing family business that have been in the Agricultural and Ground Care industry for over 100 years who are looking for an assistant service manager for their Petworth depot.

As an Assistant Service Manager, you will be instrumental in supporting the success of the service department. Your main role will be to assist the Service Manager with daily operations, helping the department reach its goals and successfully meet all targets and objectives.

• Assist the Service Manager with the daily operations of the department.
• Build and maintain strong relationships with customers by providing regular updates, addressing concerns, and resolving issues promptly and professionally.
• Support the management of all aspects of the service team and workshop activities.
• Partner with the Service Manager to drive revenue growth and profitability through effective upselling and customer retention strategies.
• Help manage Work in Progress to ensure it remains at a sustainable level, in accordance with company policy, while optimizing all callouts.
• Continuously monitor and improve aftersales processes by identifying opportunities for improvement and implementing operational enhancements.
• Track key performance indicators (KPIs) and assist in taking corrective actions when necessary to improve departmental performance.
• Support the development and execution of strategies aimed at achieving departmental goals and objectives.
• Coordinate with other departments to ensure the availability of parts and the efficient use of technicians' time.
• Assist with compliance to health and safety regulations and standards.
• Ensure that all Service department administrative procedures and processes are properly followed.
• Provide mentorship and support to technicians, with a focus on the development of apprentices and trainees.

• Exceptional communication skills, allowing you to effectively engage with engineers, customers, and colleagues.
• A highly motivated, positive, and proactive attitude.
• Strong computer skills with proficiency in Microsoft Office, particularly Word and Excel.
• Excellent attention to detail and outstanding organizational abilities.
• A solid understanding of machinery and the seasonal demands faced by both customers and the business.
• Comfortable working to tight deadlines in a fast-paced, time-sensitive environment.
• Ability to perform well under pressure and maintain high standards.
• Previous experience in a similar managerial position within the industry (or a related transferable industry), or a seasoned Engineer ready to take the next step into management.

• Annual salary of 42k - 48k depending upon experience
• Monday-Friday 8am-5pm, with some Saturdays required on a rota basis.
• 24 days holiday plus Bank Holidays
• Company Pension Plan - 7% employer contribution and 3% employee contribution.
• Phone and Laptop
• Life Assurance

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.