Housing Support Assistant (Admin and Clerical)

Job Title: Housing Support Assistant (Admin and Clerical)
Salary: 14.24 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Ty Penallta, CF82
Start Date: ASAP
Work Pattern: Monday - Friday 09:00am - 17:00pm

Are you detail-oriented and passionate about housing services? Join our client's team as a Housing Support Assistant, where you will play a key role in providing essential clerical support to the Private Sector Housing Team, ensuring smooth and efficient operations.

Key Duties and Responsibilities:

• Provide accurate and timely typing and clerical support to the Private Sector Housing Team, including the Empty Property Team.
• Input and extract data from software systems used by the Private Sector Housing service.
• Deliver an efficient service response to inquiries from service users.
• Liaise effectively with internal staff to provide excellent customer service.
• Handle photocopying, printing, collation of documents, and shredding of confidential information.
• Manage incoming and outgoing mail and emails.
• Undertake environmental searches and Land Registry checks.
• Type a range of documents, including letters, witness statements, and statutory notices.
• Arrange meetings and take minutes when required.
• Set up and maintain files, including filing, archiving, scanning, and indexing.
• Support the administration of housing loan and grant schemes.
• Contact clients by telephone to respond to queries and assess customer satisfaction.
• Process orders and payments through various systems, including Proactis, OLAS, and the CCBC credit card system.
• Maintain statutory registers and manage records in accordance with retention policies.

Essential Skills and Qualifications:

• 5 GCSEs Grade A -C or equivalent, or a relevant Level 2 qualification.
• Proficiency with Microsoft Word and Excel.
• Organisational skills to manage records and files effectively.

If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)