Location

Manchester
North West England
United Kingdom

Date Published:

2024-05-21

Online to:

2024-07-20
Pound 15.00 HOUR

Service Administrator

Service Administrator - Manufacturing & Engineering - Trafford Park - GBP12.00 - GBP15.00 per hour DOE

About the Company

Our client is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.

Service Administrator - The Rewards

GBP12.00 - GBP15.00 per hour DOE
Monday Friday 08 45
Temp to Perm

Service Administrator - Responsibilities

Responding to customer service queries via email and telephone
Managing the service inbox and prioritising urgent service jobs
Raising job orders on the in-house system
Liaising with engineers, parts & sales team
Supporting the Service Manager with aftersales activities
Updating electronic & manual records
Contacting customers with updates
Building and maintaining excellent working relationships with customers & contributing to improving the quality of customer service and retention
Inputting warranty claim submissions and requisite credits and taking appropriate administrative action as required
Updating the system with service stocks, the sale of labour, parts, accessories, & other products
Ensure all clerical functions within the department are carried out in accordance with stated policies, e.g. Warranty claims, customer follow ups, workshop loading, estimating, invoicing, daily operating controls, stock ordering, parts returns surcharges

Service Administrator - Requirements

Excellent communication skills
Attention to detail & accurate data entry skills
Good organisational skills
Problem solving
Customer service and administration skills
Ability to work using own initiative & team player
Experience in a similar role
Fast learner and not phased by complex/in-depth system processes

About Us

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