Parts Advisor

Harwoods Group is an automotive retailer representing prestigious car Brands - Aston Martin, Audi, Bentley, BMW Service, Jaguar and Land Rover, MAN, McLaren, and most recent addition, Volvo. We have a total of 30 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire. Established since 1931, we are a successful and progressive third generation family owned business. In 2020 our turnover was over £600m and we now employ over 1000 valued members of staff. We rank #6 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff. Our vision is to ‘create memorable experiences’. In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company. We feel it is equally important that our staff are well supported and can deliver these experiences working as one cohesive team. With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we are a safe bet for a job and a career! The role of the Parts Advisor is to: * Source and supply manufacturer vehicle parts efficiently for customers and workshop vehicles, meeting agreed sales volume targets. * Receive record and bin parts and consumables from manufacturer and other suppliers ensuring accuracy of stock deliveries against agreed orders. * Identify, locate, invoice and issue parts and consumables to customers and other departments using the computer system. * Pro-actively source parts. * Supply accurate and detailed parts quotations to internal departments, retail and trade customers. * Administer parts invoices ensuring invoiced items are allocated correctly. * Manage and control all parts administration requirements. * Maintain standards in line with brand standards requirements. * Always Maintain relevant systems ensuring accuracy. * Maintain safe working practices and abide by the working rules and standards of the business. POLICIES * All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role. PERSON SPECIFICATION Essential * Proof of Right to Work in the UK. Experience Desirable * Relevant manufacturer experience. Skills & Knowledge Essential * Smart appearance. * Competency in numeracy, literacy and IT. * Understanding of basic vehicle design, function and location of parts. Desirable * Relevant product knowledge. Competencies Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described: Level: Team member Delivering Memorable Customer Service Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations. High Performing Teams Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values. Commercial and Operational Excellence Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently. Innovation & Improvement Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things. Brand Aligned Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards