Business Support Administrator

We are seeking an enthusiastic and dedicated IT Business Support Administrator to join the IT Business Support Team at the University of Leeds.

If you thrive in a fast-paced office environment, possess outstanding communication skills, and have a knack for providing top-notch customer service, we want to hear from you!

You will be the first point of contact for those visiting the IT Services department and Your unwavering commitment to customer service excellence will enhance our service delivery to the IT department.

Key Responsibilities:

- Delivering a high-quality, responsive, and customer-focused administrative support experience for all users of IT Business Support Services.

- Serving as the first point of contact for IT Services reception on campus, ensuring a professional customer experience.

- Managing the electronic diaries of the IT Executive team, prioritizing appointments, arranging meetings, booking venues, and organizing catering.

- Coordinating with external travel providers to arrange travel and accommodation and processing associated expense claims in line with University policies.

- Handling telephone calls professionally, redirecting or taking messages as needed, and using initiative to resolve queries.

- Supporting meetings, both on-site and virtual, including taking formal minutes for management team meetings, committees, and communication groups.

- Monitoring email inboxes, flagging urgent emails, and managing day-to-day queries.

- Logging and following up on Estates jobs for the IT department.

- Performing data input and report generation from University systems such as SAP, EQMS, ServiceNow, and producing management information (MI) reports.

- Ensuring that management information is current and accessible, and that guidance and communications on our Teams and SharePoint sites are accurate and visually appealing.

- Assisting in the procurement process, including creating purchase orders, using the departmental credit card, and verifying goods receipts.

- Supporting HR activities, including recruitment, training, and development, in collaboration with the HR Coordinator.

- Acting as a proactive member of the Business Support team, sharing best practices and contributing to continuous improvement.

- Handling sensitive information with discretion and maintaining confidentiality at all times.

- Upholding University and Service values and standards consistently.

Qualifications and Skills:

Essential:

- Strong administration skills with extensive experience in a busy customer service/front desk environment.

- Good numeracy skills and confidence in basic data analysis, with a keen attention to detail.

- Excellent IT skills, including recent experience with Microsoft Office and Teams applications.

- Proven ability to handle sensitive and confidential information discreetly.

Key Attributes:

- Exceptional written and verbal communication skills for effective internal and external interactions.

- Excellent organizational skills, capable of managing and tracking multiple tasks simultaneously.

- Ability to work accurately with high attention to detail.

- Strong interpersonal skills and the ability to work collaboratively as a supportive team member.

- Proficiency in prioritizing, planning, and organizing workloads effectively, balancing multiple demands.

- Proactive problem-solving abilities.

Desirable:

- Experience working in Higher Education.

- Familiarity with updating online content and maintaining Microsoft SharePoint.

- Experience with SAP.

- Experience supporting recruitment activities.

Role should be undertaken in a hybrid manor with 3 days required onsite per week.

Interviews to be held onsite at the University of Leeds Campus on the morning of the 11/06/2024 and 12/06/2024.

Application closing date: 29/05/2024

Apply through the link below.