Customer Services Assistant

Customer Services Assistant Location: Yate, Bristol Salary: depending on experience Job type: Full-time, permanent (37.5 hours per week, Monday-Friday) Charles Saunders Lrd are a Bristol based wholesale company, and we are currently seeking a Full Time, Permanent, Customer Services / Telesales Assistant to join our friendly sales team based in Yate, Bristol. Don’t have previous sales experience? Don’t worry our friendly sales / customer support team are happy to offer training and support to help you develop in the role. Benefits: 20 days holiday + bank Holidays, increasing to 25 days with length of service Workplace Pension Scheme Life Assurance Scheme – enrolment from day 1 of employment Income Protection Scheme – enrolment from day 1 of employment Access to Employee Health Assured Program (EAP) Staff discount on company goods Free onsite car parking and covered bicycle rack Free annual eye test Great sales incentive rewards including High Street Vouchers Free food taster days Charles Saunders are one of the largest independent foodservice companies in the South West. We supply a full range of frozen, chilled and ambient foods together with an extensive range of non-food catering products.  The role: This position will suit someone who is enthusiastic, helpful, and ideally has experience of working in customer service or sales roles and likes to work part as a team. However, we will also accept applications from candidates looking for their first sales role, plenty of training and support will be offered by our friendly sales / customer support team. Responsibilities will include but are not limited to: Handling of outbound and inbound customer calls Order capture, ensuring products are keyed accurately Liaising with colleagues across the business to resolve issues and answer customer queries Providing customers with up-to-date product information Building customer relationships Working alongside the field sales team to co-manage customer accounts and communicate customer information Gaining an awareness of competitor activity Promoting new products through positive customer relations and product knowledge Delivering on sales targets through effective up selling, cross selling and maintaining of existing product range purchased Effective use of questioning to identify opportunities and match suitable products to customers Working within company GP margin guidelines The person: A Customer Services Assistant will be expected to have the following skills and attributes: Proven experience of working in a sales or customer service role is desirable, however they are happy to hear from applicants that are looking for their first sales role Computer literate and able to learn new systems quickly Good level of numeracy and English literacy skills Excellent verbal and written communication skills Friendly, helpful, disposition with excellent customer service skills Target driven Great attention to detail Highly organised with the ability to work under pressure and to deadlines remaining calm in challenging situations Comfortable making and answering telephone calls with a professional and friendly telephone manner Ability to work in a team as well as individually Self-motivated with good time management skills A positive attitude, a willingness to learn and a desire to show initiative All applicants must provide proof of eligibility to work in the UK.  Charles Saunders are an equal opportunity employer, dedicated to a policy of non discrimination. Only successful applicants will receive a response