Service Desk Analyst

Are you an experienced Service Desk Analyst looking for your next challenge? Do you have a knack for swiftly resolving IT challenges and delivering top-notch support? Armed with a passion for troubleshooting & a commitment to providing seamless user experiences? Then do we have the Service Desk Analyst role for you! Tackling technology roadblocks with a huge amount of enthusiasm and credibility… Especially if you love a bit of banter and having a laugh at work! Read on to find out more… As a Service Desk Analyst your responsibilities will include: * Ensuring all assignments are responded to and resolved within defined SLAs * Taking ownership of user incidents, tracking and following up through to completion * Providing support to Windows 10/11 endpoint, Microsoft Teams & SharePoint Online * Assisting with Active Directory and Azure Active Directory queries * Providing excellent customer service to the business, in-person and via phone & email * Supporting Intune endpoint user and device management We are looking for a Service Desk Analyst who has the following skills and experiences: * Experience working on an IT Service Desk environment is preferred * Ideally have at least 2 years’ experience with technical troubleshooting * Full UK Driving Licence & own transport to travel between company sites * Excellent verbal & written communication skills along with amazing customer service skills * Experience of working within a manufacturing environment would be beneficial * Highly engaged with a willingness to learn with a positive and professional manner In return, the successful Service Desk Analyst will receive a salary of £24,500 - £29,500 per annum, plus excellent company benefits and perks including: * 25 Days hols + Bank hols * 5% pension employer cont. 3% Employee * Life insurance - 4*Salary * Employee Assistance Programme (EAP) * Hybrid working available once your probation period is complete To apply for this Service Desk Analyst role, please send you CV over today