Helpdesk Coordinator

Helpdesk Coordinator – Ferndown - Up to £25,000 per annum This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services. Your role: * Act as the first point of contact for new calls into the business from either current client’s as well as new enquiries * You will quickly establish the reason for the call and take prompt and timely steps to resolve * Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow * Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork * Smoothly prioritise workload so most urgent and critical cases tale priority * Collaborate seamlessly across all business departments for optimal efficiency * Cultivate a knowledge base for quicker problem resolution and maximum team efficiency * Track all resolution progress and ensure all relevant parties are up to date with status updates Requirements: * This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment * You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do * You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling * A background in facilities would be a great advantage Salary dependent on experience - Up to £25,000 per annum Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch