Team Leader - Retail

Job Opportunity Our client has been trading for over 5 decades, they are a widely recognised and established Supermarket/Cash and Carry retailer to the trade and public. You will be working within the refurbished store in Nechells.  Our client are renowned for its exceptional standards and looking for Team Leaders – Retail to be part of their dynamic, growing team.    You will be required to work closely with the shop floor team including managers to support the daily running of the business. You will also be required to review current working methods and propose new procedures that benefit the business. Being part of the team, you will provide support and help maintain and improve the levels of customer service throughout the store. You will also be required to provide assistance in the supervision of all staff while maintaining the standards of the Shop floor. Paying: £12.99 per hour Working Hours: 40 hours per week. Between the hours of 07:00am-18:15pm - 40 hours a week plus overtime. Working 5 days out of 7.  Sunday hours will be between 9.00am – 17.00pm Key Responsibilities: Leading and overseeing a team of staff dedicated to providing outstanding customer service in the front-of-house area. Provide excellent leadership to the team and the best possible customer service/experience Deal with customer complaints and enquires Ensure the personal appearance of staff is in line with company guidelines Providing assistance with administrative tasks and warehouse duties as necessary. Conducting quality checks on orders to ensure accuracy and satisfaction. Handling products with precision and ensuring proper placement in designated areas. Facilitating daily team meetings to ensure alignment and effectiveness in operations. Skills/Experience/Knowledge Required: Supervisor experience would be advantageous Excellent Time Management skills IT skills- Microsoft Outlook, Word and Excel To lead and motivate the team in accordance with company core values which are Resect/Growth/Team Work and Responsibility You will need to be: Driven Enthusiastic and Adaptable Flexible to support other departments Good communicator and problem solver Hard Working Committed to providing excellent customer service Flexibility with the  working shifts and patterns as required by the business, including working weekends Benefits  Birthday Day off 30 Days holiday per year (including Bank Holidays) Free Parking on site Free Uniform provided (after a period of time) Every 3 months staff are taken out to a restaurant of their choice Every 3-4 months meal from restaurant on site provides a meal 10% discount on all products. Special occasions throughout the year, 20% discount Pension Scheme Canteen area providing free refreshments You will be required to attend an Assessment Day on Tuesday 7th May Digital for speed and efficiency Day 1 Assessment day Day 2 1 to 1 Interview If you are successful you will start your permanent position immediately To explore this captivating and dynamic opportunity working with a renowned brand retailer, please forward your CV via email to (url removed) Upon receipt of your CV, I will schedule a call to discuss deeper into the details