Technical Support Representative

Join our client as a Technical Support Representative - Fire and Life Safety in Cwmbran, South Wales

We are seeking a Technical Support Representative to provide in-depth technical knowledge of for our client's Fire and Life Safety product portfolio on a global scale. Their facility in Cwmbran is the center of excellence for the Fire product line, a leading manufacturer, and a global supplier of high-quality fire systems and devices.

What you'll do:

As the Technical Support Representative, you will communicate clearly and concisely with customers, addressing product-related issues through comprehensive scenario testing and technical verification of new products. You will confidently deliver product training to internal and external stakeholders.

Responsibilities:

• Support internal and external stakeholders on all reported technical issues relating to the Fire/Life Safety portfolio.
• First-line response to stakeholders via Telephone, Email, or Business Applications, such as Teams.
• Provide accurate logs of all technical interactions to enable comprehensive KPI reporting.
• Create and generate reports, capturing all relevant information on issues reported in the field, ensuring the information gathered is reported into the quality system for review and resolution.
• Investigate and source key information from different systems/departments to ensure stakeholders' expectations are met and resolved in a timely manner.
• Liaise with the Sales department on product application and system design development.

Qualifications:

• Previous transferable experience in a Life Safety industry, e.g., in Customer Support or Engineering function.
• Extensive knowledge of life safety systems within the regional areas supported, ideally with a proven track record in servicing and commissioning.
• Very good understanding of BS5839-pt1, BS5839-8, BS5839-9, and EN-54.

Skills:

• Analytical thinking
• Interpersonal and influencing skills, with the ability to coordinate within and outside of your own team.
• Good verbal and written communication, with the ability to lead conversations and convey facts and information professionally.

What our client offers:

• Challenging projects in a dynamic, collaborative team.
• We make your aspirations matter - We encourage internal promotion whenever possible.
• We make your growth matter - We invest in our employees for the long term, not just with salary and benefits, but with ongoing learning and development opportunities through our internal learning programs.
• We make your contributions matter - Reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
• We make your wellbeing matter - We put your health and safety first. Wellness is more than a program; it's about changing the environment by offering the right tools to help empower employees to make that happen.

This is a fantastic opportunity for a Technical Support Representative - Fire and Life Safety in Cwmbran, South Wales.