You re great with customers and you have a passion for digital technology and IT You re looking for a role that offers variety along with the opportunity to combine your customer service, problem-solving and technical skills.
You re looking to join a company where your efforts are valued and where you can visibly witness the meaningful impact you create, all within a supportive and collaborative work environment.
We are looking for a Technical Support Advisor to become a valuable part of our client's close-knit team.
This pivotal role involves overseeing a third-party system and portals vital to the companies client interactions.
The role offers:
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Salary - GBP24,000
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Hybrid working (3 days office / 2 days at home following probation)
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Annual Bonus
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25 Days Holiday + Bank Holidays
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The chance to work for a family owned business, with a company culture built on it s values promoting trust and a great team ethic.
As the Technical Support Advisor, you will be the key liaison between clients and the company. You will play a crucial role in managing client onboarding, addressing feedback, and resolving any issues that arise.
Key Responsibilities:
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System Management
: Take charge of the client-facing portals, ensuring smooth operations, setting up new clients, and managing changes.
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Client Communication
: Act as the primary point of contact for client communication, gathering feedback, and implementing necessary improvements.
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Issue Resolution and Training
: Address client concerns, provide necessary training, and resolve any system-related issues efficiently.
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Collaborative Reporting
: Work closely with the team to generate and deliver regular reports on system performance and client metrics, aiding in decision-making processes.
What you ll get:
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Salary
GBP24,000
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Annual Bonus
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25 Days Holiday + Bank Holidays
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Hybrid Working
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Eye care vouchers
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Social events throughout the year
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Company Sick Pay Scheme
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Workplace Mental Health Initiative
This role would suit a Customer Service Advisor, Customer Service Executive or Desktop Support Agent with experience or an interest in anything tech-related such as IT, Computing, Software development or digital programming.