Customer Service/Administration

Manufacturing Administrator/Customer Service. Seaham Initially to cover a period of Maternity leave with a view to going Permanent.  Main Responsibilities: Enter orders, manage or escalate any concerns and ensure that appropriate changes were made to resolve customers’ concerns; Use creativity to design or explore the desired product requested if outside of the norm; Work with price lists and/or other department heads to determine charges for services requested, collect deposits or payments, or arrange for billing; Resolve any billing issues by processing product exchanges and working with accounting department to refund or credit where necessary; Partner with sales, marketing and operations teams to ensure meeting and exceeding customers’ service expectations; Support sales and business development initiatives when new options are available or where it would appropriately support the customer’s needs; Issues credits, sends order acknowledgements and composes letters to customers and potential customers; Communicates with all individuals whose involvement impacts customer communications; Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products; Updates customer records; Prepares and sends quotes and provides written proposals to customers and potential customers; Interfaces with Territory Managers and VP of Sales; Other duties as assigned; Assimilates customer credit information and provide to the Assistant Controller; Track shipment status of customer orders