Customer Service Agent

Your new company A leading international supplier of professional equipment is looking for a permanent Customer Service Agent to join their team full time. This role is based in Surrey, and it is an exciting opportunity to join a company and team who are as passionate about the products as the customers. Your new role As a Customer Service Agent, a list of your roles and responsibilities are highlighted below - Acting as the first point of contact and meeting the needs of key customers Ownership of customer cases from start to finish and providing an excellent customer service journey Working towards and exceeding agreed SLA targets Booking / scheduling engineers, resources, logistics, travel and critical spares Booking / scheduling maintenance visits Raising accurate escalations in a timely manager Liaising and working with other departments and team members when necessary Case diagnosis and first line qualification of customer issues before call outWhat you'll need to succeed You will have excellent written and verbal communication skills, have experience handling inbound telephone calls and responding to customer enquiries. You will have experience using CRM and SAP and have previous experience scheduling and booking in engineers. You will be able to prioritise efficiently and have confidence to work well within a team and independently. What you'll get in return This role is based in Surry with free parking onsite. The role is paying between £25,000 - £28,000 depending on experience. This role is 100% office based and shifts are currently alternating weekly between 7am-4pm and 10am-7pm. There is 23 days holiday plus 8 days bank holiday. This is a great opportunity to join a well-established and reputable business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)