Claims Team Manager

Team Manager

Leeds/Liverpool

35 hours per week / Hybrid

Why would you join this company?

Our client believe that people are at the heart of all they do, their values state that they succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

Reward platform discounts for ov 800 retailers

25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)

Development, training, and professional qualifications

Our client are looking to recruit an experienced Team Manager to join their Motor Claims team. Joining the company as a Team Manager means you will manage colleagues, handle allocated claims and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential. You will be responsible for the achievement of the team s targets and operational measures, delivery of a quality service and client service compliance.

What will your day look like:

Leading the Team

Take responsibility for establishing a high performance culture within their team

Motivate, innovate and build rapport

Take responsibility for own development, working under limited supervision

Be flexible in approach, determined and willing to work outside normal office hours where required

Claims handling and team management

Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case (this responsibility may be delegated to suitable handlers under supervision where agreed with the Operations Manager)

Approve payments within their financial authority levels

Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards

Ensure the team create and maintain accurate claims management system records

Identify the teams training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm

Review files progressing to litigation and record reasons & lessons learned

Service Delivery and Compliance

Be competent and demonstrate leadership with all relevant IT (Microsoft), Case, BI, and the HR systems, contributing to projects including systems and process development

Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators

Use appropriate systems to monitor staff performance, productivity, sickness and holidays

Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance

Manage unsatisfactory performance of individuals within the team, liaising with HR where appropriate

Assist in the completion of performance reviews in a fair, consistent and timely manner

Assist the Operations Manager in the assessment of the capacity of the team to ensure this is aligned with business objectives, strategy and priorities

Assist in the recruitment of claims handlers and support staff when requested

Undertake presentations to colleagues at various levels in a manner which is motivational and sets expectations for quality and performance standards

Ensure the team is kept up to date with internal and external developments, including leading regular team meetings

Ensure compliance with statutory and regulatory requirements

Actively support and promote the firms values and policies in a professional manner

Assist in internal and external audit

Client Management

Assist with the preparation of client, team and sector analysis and statistics

Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives

Have excellent communication skills with an ability to engage with clients and effect & manage change

Use client knowledge to aid opportunities for the business to extend services or cross sell

Abilities And Knowledge:

Highly developed knowledge of processes, systems and procedures

Sound technical knowledge of Motor claims

Excellent analytical and problem solving skills

Excellent understanding of client protocols

Excellent understanding of best practice and contribute to its development

Ability to respond to changing client requirements

Excellent communication skills

Ability to utilise interpersonal skills to influence and negotiate

Ability to provide balanced feedback at individual level

Excellent organisational skills

Able to initiate and maintain business relationships

Shows commercial awareness in understanding of the market and industry

Demonstrates a passion for the business and their role

Demonstrates an understanding of business development strategies and a willingness to support

Personal Effectiveness:

Team Commitment Encourages and supports others

Resilience: Supports others who are experiencing stress

Passion for Growth and Improvement: Delivers step change performance Improvement

Embracing Change: Identifies actions to deliver change.

Business Focus:

Client Care: Works to add value for the client

Decision Making: Identifies options and proposals

Negotiation, Influence and Persuasion: Creates a calculated impact

Commercial Insight: Thinks and acts commercially

Leadership:

Developing Others: Develops others potential

Planning & Directing: Develops co-ordinated plans

Managing Performance: Takes appropriate action

Empowering with Accountability: Devolves Accountability

A bit about our client:

They are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

They are a multi award-winning specialist professional services and technology business. Delivering operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Company values:

Our client is a community of outstanding people. They welcome different perspectives, support each other s ambitions, and grow together. In a fast-changing business environment, they adapt and look ahead. They succeed because they are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, they are greater than the sum of our parts.