Customer Services Account Manager

Kameo Recruitment is delighted to have partnered with a well-established manufacturing company based in Royston to recruit a Customer Services Account Manager (no sales). This is an exciting opportunity to join the Account Management team supporting the team and customers by providing high-performance, sustainable services. This company offers excellent career progression opportunities throughout the business, working in open-plan spacious offices with lots of natural light, outside picnic area and state of the art equipment. Duties & Responsibilities of the Customer Services Account Manager (no sales): * Engage with clients and be their first line of communication, receiving their briefs and liaising with the Estimating and Technical departments to develop their orders to a high level of accuracy. * Be responsible for producing additional documentation, such as pricing matrixes. * Support the client and overseeing the entire order process, duly updating clients throughout their order cycle. * Use your expert knowledge advise customers how to resolve any issues, a determination to problem-solve is key! * Build strong relationships with new and existing clients, having an attentive understanding of their requirements, key contacts and what support they will need from you. * Confidently cross-reference prices for orders against price matrixes to ensure consistency. * Become more skilled and influence our Continuous Improvement Culture and bring forward ideas for improved efficiencies and innovation. Requirements for the Customer Services Account Manager (no sales): * Solid experience in a Customer Service / Sales Administration or Account Management * Experience of processing customer orders * Professional and confident with the ability to communicate and guide customers through the entire sales order process. * Capable to manage multiple projects and successfully prioritise your workload. * A technical background would be advantageous. * An eagerness to solve problems and look at challenges with a positive outlook. * Ensure paperwork is completed accurately and display the confidence to discuss any mistakes comfortably and accurately on customer orders. * An enthusiasm to work as part of a team, but also be able to use your initiative to work independently. Salary: £30,000p.a. Hours of Work: Monday to Friday 9am – 5pm with 30 minutes lunch break. 100% office based. Company Benefits: 21 days holiday raising to 25 after 3 years, companywide bonus scheme & referral programme, employee benefits portal with a strong focus on physical and mental health and wellbeing, onsite parking, and free refreshments. If you are interested in finding out more about this position, please contact Claudine for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy