Dispatcher

Dispatcher Working within an area team you will be responsible for the initial contact with a Policy Holder who has made a new claim ensuring efficient use of time and optimising utilisation. Your role will involve making a courtesy call and dispatching a technician ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts. Location: Huntingdon, Cambridgeshire Hours: Monday – Friday – 40 hours per week Hourly Rate / Salary: subject to experience Benefits: 25 days holiday, Annual bonus scheme, Annual personal review, Seasonal flu jabs, Team building events, 7% employer pension contribution, Wide range of development and training, Employee assistance programme, Income Protection Scheme Duration: Permanent Who are we? We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales & Marketing, Admin & Customer Service, Technical & Engineering, Industrial & Manufacturing, Finance & Accountancy, Care & Education, Supply Chain & Logistics. What we are looking for: * Communication * Customer Focus * Decision Making * Planning & Organisation * Specialist Knowledge * Problem Solving * Teamwork * Geographical Awareness What the job entails: * Liaise with insurers and policy holders on a regular basis * During peak periods assist the team with the handling of calls in order to achieve departments service level agreements * Attend occasional client visits (internal/external) * Provide support to the Policy Holder/Customers during initial notification of claim, giving prompt and accurate advice * Analyse and review technicians diary in order to effectively plan and prioritise workload to achieve agreed service level agreements * Immediately report any complaint/problems to the Claims Team Manager, in accordance with the formal complaints procedure * Recommend ideas for development of the IT systems to the Claims Centre Manager to assist in improving effectiveness of the department * Achieve 90% call monitoring results * Achieve 90% effective touches report * Achieve first visit service level agreements * Work towards your own personal targets and continued career development * Work towards passport to competence * Make a courtesy call to affected person so that a technician can be allocated within stated service level parameters ensuring efficient use of time and optimising utilisation. If you have not received a response within 3-5 working days, unfortunately, your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy