Senior Client Solutions Analyst

Robert Half have partnered with a leading provider of HR SaaS solutions designed to empower businesses with innovative tools and insights. They are looking for a dedicated Senior Client Solutions Analyst join their team and help them deliver exceptional value to their clients.

Location: Remote

Pay: Day rate (inside IR35)

Duration: 12 months (potential to extend)

The Client Solutions Analyst will play a pivotal role in interfacing with their clients to understand their needs, provide tailored solutions, and ensure the successful deployment and utilisation of their products. The ideal candidate will have a strong background in data-driven environments and experience working directly with clients.

Key Responsibilities:

• Client Engagement: Act as the primary point of contact for assigned clients, developing and maintaining strong relationships to understand their business needs and objectives.
• Solution Delivery: Collaborate with internal teams to tailor SaaS solutions that meet client requirements, ensuring successful implementation and integration.
• Data Analysis: Utilise data analysis skills to interpret client data, providing insights and recommendations to optimise their use of our products.
• Project Management: Oversee multiple client projects simultaneously, ensuring they are completed on time, within scope, and to the client's satisfaction.
• Training and Support: Conduct training sessions and provide ongoing support to clients, ensuring they are proficient in using our SaaS products.
• Feedback Loop: Gather and relay client feedback to product development teams to drive continuous improvement of our offerings.
• Reporting: Prepare and deliver regular reports on client performance metrics and project status to stakeholders.

Qualifications:

• Minimum of 3-5 years of experience in a data-driven SaaS environment, with a proven track record of working with external clients.
• Technical Skills: Proficiency in data analysis tools and software, such as SQL, Excel, Tableau, or similar. Familiarity with CRM software and project management tools.
• Communication: Excellent verbal and written communication skills, with the ability to explain complex concepts to non-technical stakeholders.
• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing client needs.
• Interpersonal Skills: Strong interpersonal skills with a customer-centric mindset and the ability to build lasting client relationships.
• Organisational Skills: Excellent organisational skills with the ability to manage multiple projects and priorities simultaneously.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing client and business needs.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: