Waste and Recycling Officer

One of our local authority clients are currently recruiting for a Waste and Recycling Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will be part of a growing team, engaging and communicating with residents about waste minimisation, maximising their recycling and transforming their waste behaviours; working towards both London-wide and national recycling targets. The post holder will deliver an effective, efficient and customer focused service in line with Corporate Policies and within national and local legislative requirements. They will provide high quality and comprehensive technical and administrative customer focussed support to a team or service, in relation to any of the functions undertaken. They will deliver a flexible, positive and responsive service that meets customer demands which may include working extended or flexible hours or working off-site. They will also help to keep up to date with developments and practices in the service. Duties and Responsibilities * Understand and be responsive to the needs of the customer, offering technical advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service. * Provide specialist and procedural advice, identifying any difficulties visitors/service users may have in making an enquiry or receiving information and resolving disputes and complaints as they occur through investigation and mediation ensuring suitable methods of communication are monitored and provided. * Maintain up to date knowledge to ensure effective operation of IT packages and systems used within the service and to be responsible for the data input/live loading, collation, upkeep and retrieval of Council wide IT based information in accordance with Council procedures. * Develop, implement and maintain secure effective quality systems and procedures to ensure service delivery meets customer needs. * Register applications to the Council for the service area involving checking for validity and ensuring appropriate fees and charges are administered and advising applicants where further information/monies is/are required. * Prepare and present/provide information on behalf of the service including management and statistical information for audit purposes as well as providing reports to Committee, Members and external partners where appropriate. * Contact other internal/external parties as required, including interrogation of external databases seeking and providing specialist procedural advice relevant to the service area, taking appropriate action and administering responses. * Organise and attend regular team and service meetings, contribute ideas and make recommendations for improvements/changes in existing procedures, policies and processes, and actively contribute to service centre plan reviews. * Attend meetings which are sometimes of a confidential and sensitive nature, taking minutes and producing accurate written records within agreed timescales * To work as part of a project team and to assist in the delivery and completion of work projects, supporting different work streams, ensuring the successful completion of the project. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd