Technical Support Machine Control

Office Based Technical Support Machine Control Birmingham, UK Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements. Job Summary The main function of the position is to provide technical support to customers on operational or maintenance and service of GPS machine control products. The Technical Support will diagnose potential hardware, software and systems failures using established procedures and determines most cost-effective repair/resolution to minimize customer downtime. Primary Responsibilities · Provide timely and efficient service to customers and end-users. · Handle email and telephone support to customers and colleagues for products so customers are satisfied and realize an immediate return on their investment. · Develop a thorough understanding of the company's products and services. · Work closely with Priority Support to promote support and repair services products to clients. · Responsible for all aspects of standard product installation, alongside Flannery GPS Service Engineers. · Instruct customers in the operation and maintenance of the product(s). · Ensure all documentation is provided to customer. · Handle technical support cases assisting customers with CAD model queries. · Support internal sales and customers with product demonstrations · Train on Operation and usage of Leica Machine Control and Trimble TPS & GPS Solutions. · Maintain a professional company image during all trainings and interactions. Characteristics / Skills · A team player able to leverage resources through sound organizational skills and teamwork. · Consultative problem solving – involves customer in problem solving by asking appropriate questions. · Strong communication skills, both verbally and in writing. · Demonstrated ability to understand the knowledge level of customer and modify communication for the knowledge level. · Experience with Machine Control products desirable. Trimble , Leica or Topcon · Demonstrate and project a high level of energy and enthusiasm. · Must be comfortable with learning new computer applications. · Must be proficient with Microsoft Word, Excel and Outlook. · Strong CAD technical skills Education / Experience · Two-plus years technical, Land- Survey and/or Civil engineering Survey experience. Highly Desirable · Degree in Civil engineering or HNC Diploma in Construction Surveying