Account Manager - Scotland

The Role: The Account Manager role is responsible for maintaining and developing a customer portfolio focusing on new business and account management, Identifying areas for innovation and investment to assist with growth. Key Responsibilities: Sales Achieve growth in all areas of BCS Group and ensure sales targets are monitored to ensure targets will be achieved Manage a customer portfolio of key accounts and specialist projects, to build strong and lasting relationships Develop relationships with key suppliers and manufacturers to ensure knowledge and understanding of the latest industry products and innovations Work with Barhale senior management to ensure leads are generated where appropriateBusiness Development Offer full support to Sales Manager on PQQs, tenders and major projects that benefit the business Work closely with Business Unit Management, Sales Manager and Marketing Team to ensure the right customers are being targeted with offers, promotions, clearances and special offers Identify mailshots and exhibitions that BCS should attend as a business Ensure that customer feedback is obtained and shared regularly to make the business more efficient and to maintain a high level of customer service Monitor competition from a sales perspective and ensure that all information is sharedCustomer Relationship Management Manage all customer activity via the CRM system to ensure all relevant data and information is captured as well as maintain a pipeline of opportunities Enter all customer visits and calls in the CRM Participate in networking at industry events and exhibitions to benefit the business Ensure customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managersReports & Administration Complete a winning works summary every month that contributes towards the board report and quarterly business review submissions Share good news stories; major wins, new accounts, high profile orders, tender success on all relevant platforms including Barhale news and communication cascades that raise the profile of BCS Group Complete your administration requirements in a timely fashionKey measures & targets: Sales targets New business Customer retention Customer satisfactionKey relationships: Sales Manager Internal Sales Team Key Clients Key Suppliers Accounts TeamPerson Specification: The successful candidate is likely to meet all of the following criteria: Essential Experience and in-depth knowledge and understanding of working in sales Strong verbal and written communication skills Good time management and planning skills Ability to prioritise workload and meet deadlines Strong presentation skills IT skills, CRM and design software experience are essential Team player Experience working in the construction, distribution or hire industry