Customer Service Advisor

Job Title: Customer Service Advisor Salary: £22,000 - £22,500 per annum Job Types: Full-time, Permanent Schedule: 9am - 5:30pm Location: East Sussex Job purpose: The role entails providing customer support duties, which include interacting with customers to provide information about an organization’s products and services, etc. It also involves successfully managing inbound and outbound calls, sometimes on multiple lines phone system; this may include handling different topics, following communication scripts, and being a contact point between customers and the company. The candidate will learn each of our client's service delivery lines. Key tasks & Responsibilities: Manage all aspects of client onboarding including data entry, answering the phone, outbound calling, and receiving email correspondence; maintaining referral source information and log, and data input into appropriate database. The duties also include communicating with the sales team and finance team to validate client information. Responsible for coordinating, collecting, and imputing all patient information and new client set-ups into a customer information system. H&S Responsibilities: - To work in line with duty of care to self and others. - Ensure our client's compliance with H&S regulation and company practice Environmental Responsibilities: - To ensure own role is managed in line with Environmental policies. - Ensure ASE’s compliance with environmental regulation and company practice. Education/Qualification Standard: - Good standard of GCSE Grades Knowledge/ experience required for role: - A background in healthcare, optical care or insurance customer service is preferred - Excellent customer service and problem-solving skills - The ability to work both independently and as part of a team, and time-management and organizational skills. - Exceptional verbal and written communication, interpersonal, and active-listening skills. - Phone handling skills, as well as the ability to prioritize issues and respond accordingly. - Good standard of computer literacy - Training will be provided Key internal relationships: Commercial Director, Service Delivery Manager and other internal ASE Customer relations/support team members. Key external relationships: Development and maintenance of relationships with corporate customers and their employees Working base/ travel: Office based, however Friday is a discretionary work from home day