Soft Services Operations Manager

Soft Services Operations Manager I am currently recruiting for a Soft FM Operations Manager to join my client’s team in Ealing. This is a permanent role working 40 hours per week, Monday to Friday from 8.30am to 5.30pm, with a requirement to be part of the management call out rota. The role: * Reporting to the General Manager * Responsible for all Soft FM operational staff, budgets and performance of facilities management services within the contract, maintaining a close liaison with the Client FM function, ensuring day to day requirements of delivering the FM contract are met. * Deliver high quality Soft FM services ensuring added value, increased productivity, and cost efficiencies wherever possible and encourage innovation to provide ongoing service improvements. * Formulate budgets, business plans and departmental strategies to meet the demands of service provision and continuous improvement. * Recruit organise, train, develop and motivate staff. * Ensure strong liaison with client team for service delivery and commercial activity of contract The person: * Extensive knowledge of FM service provision and excellent customer services skills * Must have previous experience in managing a large team prioritising works to meet SLAs and KPIs, including strong communication and organisational skills * Previous Senior Management experience in Soft FM disciplines including security, cleaning, helpdesk, and caretaking. * Experience in service contract negotiation and implementation. * Event management experience is desirable * Budget management experience is essential and experience of financial systems and generating reports and/or previous experience of Maximo (or an alternative CAFM system)